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At Simpson Strong-Tie we pride ourselves on the service we deliver to our customers. It's only by listening to you that we continue to come with ground breaking new connector ideas.
But it's not just the quality of our products we want to continually improve. We want to be seens as the industry's best supplier in absolutely everything we do. From delivery to packaging, from technical advice to problem solving, we want to hear your opinion of how we're doing - how we could do it better. |
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Please indicate which category you fall into: |
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If you selected 'other, please specify: |
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1. How would you rate the product knowledge of our external sales staff? |
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2. How would you rate the product knowlegde of our internal sales staff? |
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3. How satisfied are you with the level of support to your enquiry? |
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4. How satisfied are you with the speed of the response to your enquiry? |
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5. How well do we keep you advised of the progress of your order? |
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6. To what extent do the products supplied conform to the specified order? |
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7. How well are our products packaged, with regard to; |
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a) Avoiding damage |
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b) Including associated documentation |
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c) Product identification |
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8) How satisfied are you with our lead times for; |
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a) Standard catalogue products |
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b) Special orders |
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9) How satisfied are you with our ability to meet quoted delivery dates? |
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10) How often do you have reason to challenge our invoices? |
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11) How quickly (or not) do we respond to any problems? |
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12) Referring to Q11, how effectively do we resolve problems? |
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13) How do your rate the usefulness of our current website? |
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14) How easy did you find it to navigate our website? |
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Do you have any other comments regarding our products or services? |
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