Business Update from Simpson Strong-Tie.

Business Update from Simpson Strong-Tie.  

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We know you are receiving many emails from companies regarding the coronavirus, but we want to address your questions about how COVID-19 is affecting our business, specifically our ability to manufacture and ship our products.

We are open for business and orders will be processed as efficiently as possible.

However, we are taking several safety precautions to ensure the safety of our employees and our ability to continue 

operating with lower levels of staff in our premises.

Due to increased home working, you may experience a longer response time when contacting our customer service team or technical department by phone.

To help with this, if you are able, please email your orders or questions and we will  contact you as quickly as possible. (See below). 

Please note that we no longer have a FAX facility for any correspondence.

For those customers wanting a next day service, we may not be able to guarantee this service, due to segregation 

measures in our factory and warehouse, along with potential transport disruption, so please do not rely on this service. 

We do not envisage any disruption to our 3 day service, although this may change as circumstances change.

Until further notice, we are suspending all customer events and gatherings at our facilities and will not allow customer collections. 

We have recently furloughed our Merchandisers, but our Sales Managers are still available, working from home, and are there for any questions or queries you may have.

The situation is rapidly changing, so we will continue to share updates with you. As always, we will do our best to minimize any impact to your business.

For the most up-to-date information in your area, please reach out to your local Simpson Strong-Tie representative.

Like all of you, our priority is taking care of our people and the people we serve during this unsettling and unprecedented time.

Yours sincerely,

Malcolm Paulson

Managing Director UK & Ireland

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