Receptionist / Office Admin Support (Part time 28.5 hours week)
 

We are looking for a Receptionist / Office Admin Support to join us on a part-time, permanent basis, working 9-3pm (Monday – Thursday) and 8-12.30pm (Friday). Based at our UK Head Office in Tamworth, Staffordshire.

This is a fantastic opportunity for a friendly and professional receptionist / administrator to join our Customer Service Team and deliver exceptional customer service to our external and internal customers across the business. You'll enjoy varied duties and tasks that work across the business, so excellent communication skills are essential. 

The role will enable you to prioritise and organise duties as you wish providing you are meeting needs of the business. You’ll benefit from excellent rewards, plenty of learning and development opportunities, and the support of a successful global company, enabling you to thrive in your role.

Job Duties
Reception

• Provide a warm and professional welcome to all visitors.
• Answer all incoming calls to reception and redirect accordingly.
• Ensure visitor booking in procedures and H&S requirements are adhered to.
• Maintain a tidy and professional reception area.
• Phone list update and distribution.
• Weekly update to Whereabouts planner.
• Open and distribute incoming post and deal with all external mail.
• Promote the high standards of our Global company by adhering to our Company Values.
• Ordering supplies across the business as required.
• Assisting various departments with administration duties as required using various IT systems including SAP.

Hospitality

• Arrange refreshments for visitors and buffets for meetings
• Arrange taxi’s, transport & accommodation where required.
• Booking of meetings rooms as needed.

Office Administration Support

• Administration support to resolve issues relating to our Vending and Cleaning Services – HR support.
• Administration support to resolve issues relating to our Mobile phones and broadband services – Finance support
• Ordering of all sundries and office supplies ensuring supplies are kept topped up for the site and documenting costings of supplies – HR
  support
• Assisting operations with ordering of the smaller items required including but not limited to stationary and tooling.
• Assist with bookings and annual events – HR support
• POD duties – Customer Service support
• Customer delivery enquiries - Customer Service support
• Distribution of price lists and catalogues to customers
• Administer a recycle programme for mobile phones, printer cartridges and document accordingly.
• Assist with (electronic & hard copy) filing and administration duties as necessary.

Please note this list is not exhaustive and your duties may change from time to time. You may be required to perform other tasks to meet business
needs, which will be reasonable and within your competence.

Preferred Qualifications /Essential Skills Required

• A professional telephone manner, friendly and approachable.
• Ability to deal with difficult situations and remain calm under pressure
• Strong communication skills with a passion for providing the highest level of customer service
• Ability to be proactive and work independently and as part of a team.
• Must to open, honest and personable with a “can do” attitude.
• Inquisitive and confident to challenge and ask questions.
• Excellent organisational skills – ability to plan and prioritise workload.
• IT skills - proficient in Word, Powerpoint, Excel and Outlook 
• Fit in with Simpson Strong-Tie culture including our 9 company values.

The Benefits

• Salary of £12.85 per hour
• Enhanced employer pension contributions
• Life insurance (4x basic salary)
• Access to Employee Assistance Programme (EAP)
• BHSF medical cover
• Generous long-service awards programme
• 33 days’ holiday (inclusive of bank holidays)
• Employee network benefits
• Company sick pay